Please call in advance with any shipping questions that you may have prior to placing your order and we will do our best to get you the correct information.
OPTIONAL SHIPPING / DELIVERY SERVICES LISTED BELOW:
LIFTGATE TRUCK DELIVERY (for items being delivered on a common carrier truck and the customer does not have a loading dock), INSIDE DELIVERY, RESIDENTIAL DELIVERY, UNPACKING & ASSEMBLY SERVICES are available in most areas at an additional charge. Contact G.V.ANTHONY CO., INC. for additional information and pricing. If you require a phone call prior to delivery, please advise us when you place your order – A “call in advance” charge may apply.
ITEMS THAT ARE ABLE TO SHIP UPS OR EQUIVALENT – You may upgrade to faster shipping (i.e. 2nd day or overnight UPS) at an additional charge. Please contact G.V.ANTHONY CO., INC. for the additional charge for this service.
If an item needs to be returned, restocking fees and freight charges may apply. These fees vary by manufacturer.
Return freight charges almost always apply and restocking fees generally range from 25% to 35%.
Products must be unassembled and in original packaging/carton. Special order items, Custom ordered items cannot be returned. NO EXCEPTIONS.
NOTICE – Any freight damage must be handled directly by the purchaser and the freight company. Damaged product is not the liability of the seller.
DO NOT sign the shipping receipt prior to full and careful inspection.
DAMAGE IN DELIVERY – IMPORTANT: Upon receipt of your shipment, carefully inspect for any noticeable damage. If there is any noticeable damage to your order when it arrives, you must make a notation of the damage on any and all receiving documentation, bill of lading or paperwork before accepting your delivery and request a copy for your records or you may refuse to accept your delivery. Failure to note damage on shipping paperwork may result in a loss of claim. If you notice package(s), carton(s) or items are dented or show evidence that other freight was stacked on top of it, make on note of this on the receiving documents; this helps us to insure a positive outcome regarding any potential freight claim that may develop. If you have the ability to take a picture of the damage, please do so. A cell phone picture is acceptable. Take a picture of the box, carton or pallet where rough handling occurred and try to take detailed pictures of any dented, torn, pierced, or creased cartons of any kind.
Some manufacturers usually handle part replacements directly. There will be a note in the literature that comes with your furniture that will direct you as to who to contact in the event additional parts are needed.
It is extremely important to follow these steps closely. Failure to follow this process could result in rejection or disqualification of any subsequent freight claim. Good notation and pictures help to legitimize and expedite any freight claim which may arise.
If the freight has been accepted and damage is found after receipt, there is still the possibility that we could file a “concealed damage claim”. If this occurs, send us an email with the details and description of the damage, along with pictures to verify the damage.
Concealed freight claims MUST be filed within 48 hours of receipt of shipment. NO EXCEPTIONS.
Remember, honoring of concealed damage claims is at the sole discretion of the individual freight carrier; we make no expressed or implied guarantees regarding replacement for concealed damage.
USED items/products are sold with no guarantees and/or warranties expressed or implied of any type and are being sold “AS-IS, WHERE IS”.
All USED items/products sales are final. No Exceptions.